FAQs

My drainage is getting slower, what is the problem?

Some common causes of drainage slowing down can include; a blockage in the drain, such as from hair, soap scum, or food particles, buildup of grease or oil in the pipes, a broken or collapsed pipe, a problem with the sewer line, tree roots growing into the pipes, improperly pitched pipes, & old pipes and structures.

I often hear running water, but no taps are on, is there an issue?

The sound of running water when no taps are on could indicate a leak in the plumbing system. This could be from a leaking faucet, a broken pipe, or a problem with the main water line. It's important to address leaks promptly as they can cause water damage and increase water bills. It is important to consult with a professional at the soonest.

Is the sewer line on my property my responsibility?

In Lower Mainland, BC, the responsibility for maintaining a sewer line is typically the responsibility of the property owner. If a problem occurs with the sewer line, it is the homeowner's responsibility to have it repaired. However, in some cases, the local government or utility company may be responsible for maintaining the sewer line. It's best to check with a drainage professional or utility company to confirm who is responsible for maintaining the sewer line on your property.

I have a puddle or bubbling water on my property, what is causing it?

A puddle or bubbling water on your property could be caused by a variety of issues such as a broken pipe, a malfunctioning septic system, a leaking underground storage tank or a high water table. It could also be caused by a water leak from an adjacent property. It is important to identify the cause of the problem as soon as possible, as it could be a sign of a serious problem that can cause damage to your property.

When does my drainage system need replacing?

The frequency at which your drainage system should be maintained depends on various factors such as the age of the system, usage, and the environmental conditions. Generally, it is recommended to have your drainage system inspected annually, to keep it functioning at its best and to prevent any potential problems. For systems that are more frequently used, older or are exposed to harsher environmental conditions it may be necessary to have it inspected more often. It is best to consult a professional plumber or drainage expert to determine the appropriate maintenance schedule for your specific system.

Can a tree root affect my water line?

Yes, tree roots can affect your water line. Trees naturally seek out moisture and nutrients, and can grow roots underground in search of these resources. If a tree is planted too close to a water line, the roots can grow into the pipe and cause a blockage or even damage the pipe. Tree roots can also crack or break the pipe. It's important to keep trees at a safe distance from water lines, and if you suspect a problem with your water line, it's best to contact a professional plumber to investigate and fix the issue.

What could be causing low water pressure?

Low water pressure in drains can be caused by a variety of issues such as; clogs in the pipes, leaks in the pipes, sediment buildup in the pipes, corrosion in the pipes, a problem with the main water supply, a malfunctioning pressure regulator, or a problem with the water pump. It's important to identify the cause of the problem as soon as possible, as it could be a sign of a serious problem that can cause damage to your property.

How do I know if I should replace or repair my water line ?

Deciding whether to replace or repair your water line depends on the condition of the pipe and the extent of the damage. If the pipe is severely corroded, damaged, or leaking, it may be more cost-effective and efficient to replace it. However, if the damage is minor, or the pipe is still in good condition, a repair may be sufficient. It's important to consult with a professional plumber or water line expert to determine the best course of action for your specific situation and to ensure that your water line is safe and functional for your needs.

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